Commercial proposition

Around The World: From the Component to the Customer

Around The World: From the Component to the Customer


Interview with Svetlana Klepikova, Head of Infomir Procurement and Logistics Department.


We continue the theme of customer service with a story about how Infomir managed to build an

optimal logistics network that allows it to deliver products to customers around the world punctually.

Around The World: From the Component to the Customer

Tell us about the department structure. How do you allocate responsibilities? 


The department structure is divided into three branches: 


Procurement. Employees of this department acquire all the necessary materials and components. Their work is closely connected to the planning and economic department, the design bureaus, production facility, and contractors. 


Logistics. The main task is the organisation of all the necessary transportation: from the supplier to production facilities, from production sites to branch warehouses, as well as intra-group transfers. 


Customs brokers. They are engaged in import/export execution within Ukraine. This is because the company’s main production facility is located on the territory of Ukraine, and a whole group of specialists is required for punctual resolution of issues related to customs control.

Around The World: From the Component to the Customer


Around The World: From the Component to the Customer


Around The World: From the Component to the Customer


How do you manage to fulfil deliveries all over the world? 

The company’s products are represented on the markets of more than 150 countries. The rapid delivery of set-top boxes to anywhere in the world requires consistent work at all stages. Nevertheless, the main burden of customer service is assumed by the branches and distributors. 

Our task is to deliver the product to the region in good time and safely. We consolidate product batches to the representatives, after which they distribute set-top boxes in accordance with regional customer orders. The company also maintains reserve stocks in branch warehouses. This allows us to minimize the risks of late delivery or running out of set-top boxes.


Around The World: From the Component to the Customer



Around The World: From the Component to the Customer


What challenges do you encounter? How do you find the key to coping with them? 

We live in an era of smart things. Every year, more and more products have the smart prefix added to their names. Manufacturers are narrowing the sector for old models while prioritising new trends. As a result, demand in the memory market exceeds supply, so shortages appear. 


It’s especially true for manufacturers of memory and smart chips. The resources required for plate production are limited. The chip manufacturers and distributors are not ready for this kind of demand. The market is limited in terms, quality, and price. This leads to the emergence of stiff competition for sourcing components amongst the companies that manufacture target devices. 


In this situation, even the most ideal planning which includes entering into long-term contracts does not completely solve the problem. Over the past year, we have encountered many similar challenges. Flexibility in management has made it possible to solve all the problems in the best way. 


Around The World: From the Component to the Customer

Business processes in the company are being constantly optimised. Along with the experience gained, the mutual assistance, and the stability of the team, this allows us to constantly improve the department’s results.

Share the non-obvious factor that may prove crucial to the success of a global company Companies are not born big


Stable business development can be compared to the growth of a tree: not too fast, but with fundamental changes taking place inside and out. The widespread problem of global companies is the complexity of communication. This happens during the growth process, when management can’t establish quickly enough an effective relationship between its individual structural divisions. As a result, some tasks are taking much longer to be solved. Alternatively, well-established communication saves both employee and customer time. For example, the close cooperation of our department specialists with the design office allows us to solve quickly those complex problems that require deep understanding of the process’s technical side.


Around The World: From the Component to the Customer


We talked to Starnet's former vice president Aleksei Munteanu about launching an IPTV/OTT project, what operators are living off, retaining viewers, and choosing reliable partners.

Around The World: From the Component to the Customer


Infomir experts share why Android TV may take over the television market.

Around The World: From the Component to the Customer

Cinema vs. Television

Throughout their history, Cinema and Television have fought for viewer attention. 

Privacy Policy

This Privacy Policy will be effective as of May 25, 2018.

What This Policy Covers

We respect the confidentiality of your personal data and take measures to safeguard it. This Policy describes the information we collect, how we use that information, our legal basis for doing so, and your rights regarding the information we collect. We also use cookies and similar technologies, as described in our Cookie Policy, which is an integral part of this Privacy Policy.

We use cookies in order to optimise our website, provide you with the best possible user experience and help us promote our products. Please read our Cookie Policy to find out how we use cookies and how you can control cookies.
By using this website or closing this message, you acknowledge our Privacy Policy and agree to our use of cookies as described in our Cookie Policy.