Commercial proposition

Don’t pay twice

Choosing STB for IPTV/OTT business, the technical characteristics in the specifications alone are not enough. We’ve identified the factors that often remain behind the brackets of ads, but play an important role in integrating the device into the system or launching a new project. We’ll be happy if this material becomes the basis of your future success.

8 factors for correct choice of Set-Top Box

1. Quality standards

Customers do not distinguish between the quality of the service provided from that of the equipment. If they face STB breakdown and are deprived of viewing, they will certainly blame you for it. The more non-working devices are on hand, the higher the load on the technical support service will be and the more negative feedback you will get. When you purchase a product with a high percentage of defects, you not only pay twice but also damage your reputation.

Quality standards

2. Warranty service

The product warranty service is an attribute of a high-quality service. If the seller does not give a guarantee on his/her products, he/she is unsure of the quality. Saving on purchase cost will almost certainly bring losses on an unpredictable scale and cast a shadow over your image. Also, note that the availability of a warranty service from the manufacturer does not, as such, always solve the problem. Especially if the nearest service center is located somewhere in China, and shipment is at your expense.

Warranty service


3. Technical support

A lot of questions arise during setup and use of the STB. One option is to try to find answers yourself online. It’s good if they’re there! You are more likely to waste a lot of time searching for the information you need. If you deal with a manufacturer that has adequate technical support, such a problem simply will not arise. Think big: besides money, it’s important to save resources and time.

Technical support

documentation portal


4. Qualitative localization

It’s not about translating into dozens of languages, but about complete localization of the “default” settings into English. This is important when you need to restore factory settings. The last thing you want to see in a critical situation is hieroglyphics. If this is not your native language, and you are not a polyglot, and there is no technical specialist with knowledge of Chinese on the staff, give preference to a completely localized product.

Qualitative localization

5. Having your own software

Pay close attention to choice of middleware. The myth is still prevalent that, for the sake of economy, it is possible to buy a batch of inexpensive set-top boxes and independently write software for their integration. In this case, the company has to hire a team of professional developers and then pay for product creation and testing. The result: everything might not work on the first try. You’ll be bothered time and again with debugging, eliminating errors. And no one will tell you when they will end.

own software

6. Synchronization of Set-Top Box with software

Imagine there is an operator A who has bought inexpensive equipment and tried to develop his own middleware. And there is an operator B who has purchased a completely ready solution from the manufacturer.

Who do you think will get the best result?

Synchronization of consoles with software

The correct answer is operator B. This works not only in the IPTV/OTT field. Conscientious manufacturers have been working on perfect synchronization of devices and software for years. It is unlikely that several hired developers will be able to replicate this result or surpass it quickly.


7. Modern functionality

Let’s continue the software topic. Do you know what is the main difference between licensed and unlicensed software? The correct answer is: updates. If you work in an IPTV/OTT business, you are aware how important it is to introduce new technologies on time. Solvent customers who buy expensive TV models want a STB to meet their needs. Do not disappoint them.

Modern functionality

8. Adapting applications

As a rule, suppliers of set-top boxes from the low price segment on Android OS use illegal access to Google Play. To do so, they use access certificates originally designed for mobile devices. As a result, the quality of video in such applications is deteriorates significantly. This will for sure cause user annoyance.

Adapting applications 


Thoroughly weigh all the pros and cons when buying equipment. You don’t always have to reinvent the wheel. Especially if it seems that it is way cheaper than buying a time-tested one.

Total recall: the 25 Most Memorable Events in TV History


Read about the most important milestones from the first prototypes till today’s technologies.

Hevc better, faster, stronger


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Please, send us a message to  or by the .
If you have any questions about your set-top box operation, please, contact our Support.

Privacy Policy

This Privacy Policy will be effective as of May 25, 2018.

What This Policy Covers

We respect the confidentiality of your personal data and take measures to safeguard it. This Policy describes the information we collect, how we use that information, our legal basis for doing so, and your rights regarding the information we collect. We also use cookies and similar technologies, as described in our Cookie Policy, which is an integral part of this Privacy Policy.

Who We Are

When we refer to “we”, “our” or “us” in this Policy, we mean the company Telecommunication Technologies LLC, which acts as a controller of the information that is being collected from you. We list our contact details, as well as the contact details of our EU representative, at the end of this Policy.

What We Collect

In the course of our business activities, we collect certain personal data as described below.

  • Information you provide by filling out forms on our websites. When you fill out forms on our websites, we collect the information that you enter in these forms, which includes your name, email and postal address, telephone number, country of residence.
  • Information you provide when entering into a contract with us or otherwise request our services. We collect your name, email and postal address, telephone number, country of residence, MAC address and serial number of your device that you provide to us in the process of negotiation, execution or performance of contracts (e.g. supply or technical support).
  • Information we collect when you visit our websites. We may collect information about your device and how you use our website, including IP address; the type of device you are using; platform type; operating system version; mobile device’s identifiers; your browser type and language; URLs of websites that you visit; the number of clicks on an web page; the amount of time spent on web page; pages viewed on our website.

    We use cookies and other similar technologies to collect such data. We may use third-party services, such as Google Analytics, that collect, monitor and analyze this type of information in order to increase the functionality of our website, and Google AdWords to optimize the delivery of ad content specifically targeted to your interests based upon previous visits to our website. You can opt out of being included in Google Analytics and Google AdWords here.

    You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy

Lawful Basis and Use of Collected Information

We process personal date based on several lawful grounds:

  • Performance of the contract we have with you. This also includes negotiation of a prospective contract. We use your personal data to provide you goods and services under the contract, communicate with you regarding the contract and otherwise exercise our rights and perform obligations related to the contract.
  • Our legitimate interests. We use personal data collected from you to realise and protect our legitimate interests.

    We use identity, device, and location information to prevent fraud and abuse and to prevent security breaches.

    We analyse how users interact with our websites so that we can understand where they need to be improved in order to enhance the quality of the online experience of the websites visitors.

    We use your personal data for direct marketing purposes to provide you with the best offers and current information on our business activities.

    We use your personal data, in particular device and location identification, to protect our intellectual property rights and prevent counterfeiting of our products.

How We Share Information We Collect

We do not normally share with third parties personal information we collect. However, in some cases, we may share the information where it is necessary or obligatory.

  • Service providers. It may be necessary to share some of personal information with third-party service providers (e.g. delivery or payment processing services). We may share this information solely to the reasonably necessary extent (e.g. to deliver products in the course of performance of a contract).
  • Affiliates, successors and assigns. We may share personal information with our affiliated companies in the course of normal business activities (e.g., where it may be necessary to perform a contract). Personal information may also get into possession of another controller as a result of a merger, acquisition or another business transaction. We will inform you of this in advance and ensure that your personal information is secure.
  • Legal requirements. We may share personal information to comply with law or law enforcement, to prevent fraud or abuse, or to protect our legal rights and interests.

How Long We Keep Information

How long we keep information we collect about you depends on the legal basis and purpose for which the information has been collected and is being stored. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

  • Performance of a contract. If the information has been collected on the basis and for the purpose of negotiation, conclusion or performance of a contract between you and us, then we will keep this information during the period of negotiations of the contract and, if the contract is entered into, during the contract performance or its effective term. We may also continue to keep this information for five years after the end of the contract negotiations or for five years after the expiration or termination of the contract in case any legal dispute occurs and to the extent it may be necessary to protect us from any legal claims.
  • Legitimate interests. The information collected on the basis of our legitimate interests may be kept by us as long as we continue to pursue these interests. For example, if the information has been collected for the purpose of direct marketing, then we will keep this information as long as we continue to promote our products and services. You may notify us at any time that you object to your data being used by us for direct marketing, and we will expeditiously stop use of your information for this purpose. We may continue to keep some of this information for five years after we stop its use in case any legal dispute occurs and to the extent it may be necessary to protect us from any legal claims.

Your Rights

Data subjects residing in certain countries, including the EU, are afforded certain rights regarding their personal information. However, these rights are not unlimited and are subject to exceptions and exemptions. To exercise your rights, you can contact us at our email These rights include:

  • Access to your data. You can clarify whether your data is being processed and ask us for a copy of your personal data in machine-readable form.
  • Change or correct your data. You can ask us to change, update or fix your data in certain cases, particularly if it is inaccurate.
  • Restrict processing or delete your data. In some cases, you can ask us to restrict processing of your data or delete all or some of your personal data.
  • Object to processing. If you believe that the collection or processing of your data is unlawful on grounds related to your situation, you can object to such collection or processing.
  • Data portability. In certain cases, you can transmit your data collected for to another controller or ask us to transmit your data to another controller.
  • Opt out of communications. You can opt out of receiving promotional communications from us by using the unsubscribe link within each email.
  • File a complaint with a supervisory authority. You may have the right to file a complaint with a relevant supervisory authority if you believe that your data protection rights are being infringed.

How We Protect Personal Data

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.

Our Policy Towards Minors

We do not knowingly collect personal information from natural persons under 18. If we become aware that a natural person under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that such a person has provided us with personal information, please contact us promptly.

Changes to Our Privacy Policy

We may change our Privacy Policy from time to time. We will inform you in advance to your email address of any changes and their effective date.

Contact Information

If you have any questions or complaints regarding this Policy or you want to exercise your data protection related rights, you can communicate with us at the email address or by post at the addresses below:


Telecommunication Technologies LLC
1 Mytna Square
Odesa 65026

EU representative:

Infomir OÜ
Rävala pst. 8, kabinet A312
Tallinn 10143

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By using this website or closing this message, you acknowledge our Privacy Policy and agree to our use of cookies as described in our Cookie Policy.
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